FAQ

We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us.



GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names Iíve seen on this website?
GENERAL: Is smoking or drinking allowed aboard your vehicles?
CHARTER: How far ahead should I make arrangements?
CHARTER: Where can I load my bus?


GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names Iíve seen on this website?
Answer: Coach USA and Coach Canada own over 25 local companies in North America that operate scheduled bus routes, motorcoach tours, charters, and city sightseeing tours. While owned by Coach USA or Coach Canada, these local companies are each independently managed and operated to meet the specific needs of their local communities. Coach USA and Coach Canada are a division of the Stagecoach Group, a Scottish-based leading global transportation company.
Back to Top

GENERAL: Is smoking or drinking allowed aboard your vehicles?
Answer: For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Smoking of e-cigarettes is not permitted in our workplaces, facilities (eg bus and rail stations) or on our public transport services. Alcohol is generally not allowed, except when consumed in a responsible manner on some of our motorcoach tours. Charter groups may transport unopened alcoholic beverage containers in the luggage bays for use at their destination.
Back to Top

CHARTER: How far ahead should I make arrangements?
Answer: It is never too soon to organize your charter. There are some times during the year when we are extremely busy, so book early! The weekends are usually they busiest with weddings, football games, holiday shopping, etc. so donít hesitate to book a year in advance.
Back to Top

CHARTER: Where can I load my bus?
Answer: We can load your group anywhere that our vehicle can fit. Some residential streets are narrow, so please take that into consideration when planning your pick-up location. If you want to use a public parking lot, please call the manager of the establishment and get permission from them.
Back to Top