FAQ

We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us.



GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names I’ve seen on this website?
GENERAL: Is smoking or drinking allowed aboard your vehicles?
GENERAL: What kind of identification is needed for crossing the US / Canadian border?
SCHEDULED SERVICE: How close to schedule do the buses run?
SCHEDULED SERVICE: Where can I find information on schedules, ticket agent locations, routes, etc?
SCHEDULED SERVICE: Do I need a reservation to travel on your scheduled services?
SCHEDULED SERVICE: What forms of payment do you accept?
SCHEDULED SERVICE: How do I get my local bus schedule?
SCHEDULED SERVICE: I’ve entered my origin state / province and city, so why can’t I pick the destination I’m looking for?
CHARTER & TOUR: What is the difference between Charter Services and Tour Services?
CHARTER: What is a charter and how much do they cost?
CHARTER: What kind of vehicles are available for charter?


GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names I’ve seen on this website?
Answer: Coach USA and Coach Canada own over 25 local companies in North America that operate scheduled bus routes, motorcoach tours, charters, and city sightseeing tours. While owned by Coach USA or Coach Canada, these local companies are each independently managed and operated to meet the specific needs of their local communities. Coach USA and Coach Canada are a division of the Stagecoach Group, a Scottish-based leading global transportation company.
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GENERAL: Is smoking or drinking allowed aboard your vehicles?
Answer: For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Alcohol is generally not allowed, except when consumed in a responsible manner on some of our motorcoach tours. Smoking of e-cigarettes is not permitted in our workplaces, facilities (eg bus and rail stations) or on our public transport services. Charter groups may transport unopened alcoholic beverage containers in the luggage bays for use at their destination.
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GENERAL: What kind of identification is needed for crossing the US / Canadian border?
Answer: If your trip involves crossing the US / Canadian border, be sure to carry your birth certificate with raised seal of the state of birth or a valid passport as proof of citizenship. Any other international travel requires a passport valid for 6 months after the return date of trip. Married women using a birth certificate for identification should also carry their marriage or divorce certificates with them since the name on their birth certificate will be their maiden name. Non-U.S. citizens must have proper travel visas and travel documents for entry into Canada and re-entry in to the U.S. as they are frequently asked to show their travel papers.
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SCHEDULED SERVICE: How close to schedule do the buses run?
Answer: We strive for on time performance and reliability while providing professional and courteous service. Occasionally there can be delays caused by traffic or weather. Please choose a bus schedule that permits ample time to for unforeseen delays.
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SCHEDULED SERVICE: Where can I find information on schedules, ticket agent locations, routes, etc?
Answer: Use the Origin – Destination search box under scheduled services to verify service exists. If nothing comes up, regrettably that area isn’t served, but you can look for other nearby towns among the options. Once you have pulled up your particular schedule, look for links to relevant details.
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SCHEDULED SERVICE: Do I need a reservation to travel on your scheduled services?
Answer: Reservations are not required on most of our routes. Please look for details using the route toolbox when planning your journey to see if you must make a reservation. Although you may be required to select a day of travel when buying tickets online, you are not guaranteed a seat on a specific departure. Passengers requiring a wheelchair accessible vehicle must make arrangements by contacting their local company 48 hours in advance.
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SCHEDULED SERVICE: What forms of payment do you accept?
Answer: We accept MasterCard, Visa, and American Express on our website. Details about acceptable forms of payment vary from route to route. More information can be found linked from specific schedule data found through the Origin – Destination search.
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SCHEDULED SERVICE: How do I get my local bus schedule?
Answer: Use the Origin – Destination search on the “Search & Buy” page under the “Scheduled Services” section of our website, or just Click Here. If you are starting and ending in the same town, enter the same state / province and town in the origin and destination area.
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SCHEDULED SERVICE: I’ve entered my origin state / province and city, so why can’t I pick the destination I’m looking for?
Answer: We don’t serve that location at this time, or your destination requires interlining and our system does not contain the partner carrier’s schedule information.
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CHARTER & TOUR: What is the difference between Charter Services and Tour Services?
Answer: Charter Services should be used if you only need a bus to complete your travel plans. The Tour Services section of this website allows you to make all of your group's arrangements; hotel reservations, tours, etc., browse a list of sample group tours, or purchase individual seats on a scheduled tour.
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CHARTER: What is a charter and how much do they cost?
Answer: A charter is a temporary lease of our vehicle and driver. When a group wants to take a trip somewhere they will reserve a coach for the trip that they have planned. This is a charter. Charter prices depend on the mileage, destination, days of charter service, and coach usage. We invite you to submit a free quote request with no obligation. Chartering is generally a very economical mode of group travel.
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CHARTER: What kind of vehicles are available for charter?
Answer: We operate a modern, clean, and meticulously maintained state-of-the-art fleet. 47-49 and 55-57 seat Motorcoaches are available in all locations we serve. 24-30 seat Minibuses, Executive motorcoaches, “Old-Fashioned” Trolleys, Double Deckers, Vans, and School Buses are available at other select locations. When submitting a charter quote request you will be able to choose from a list of the vehicles generally available in the area you selected.
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