FAQ

We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us.



GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names Iíve seen on this website?
GENERAL: Is smoking or drinking allowed aboard your vehicles?
GENERAL: What kind of identification is needed for crossing the US / Canadian border?


GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names Iíve seen on this website?
Answer: Coach USA and Coach Canada own over 25 local companies in North America that operate scheduled bus routes, motorcoach tours, charters, and city sightseeing tours. While owned by Coach USA or Coach Canada, these local companies are each independently managed and operated to meet the specific needs of their local communities. Coach USA and Coach Canada are a division of the Stagecoach Group, a Scottish-based leading global transportation company.
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GENERAL: Is smoking or drinking allowed aboard your vehicles?
Answer: For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Smoking of e-cigarettes is not permitted in our workplaces, facilities (eg bus and rail stations) or on our public transport services. Alcohol is generally not allowed, except when consumed in a responsible manner on some of our motorcoach tours. Charter groups may transport unopened alcoholic beverage containers in the luggage bays for use at their destination.
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GENERAL: What kind of identification is needed for crossing the US / Canadian border?
Answer: If your trip involves crossing the US / Canadian border, be sure to carry your birth certificate with raised seal of the state of birth or a valid passport as proof of citizenship. Any other international travel requires a passport valid for 6 months after the return date of trip. Married women using a birth certificate for identification should also carry their marriage or divorce certificates with them since the name on their birth certificate will be their maiden name. Non-U.S. citizens must have proper travel visas and travel documents for entry into Canada and re-entry in to the U.S. as they are frequently asked to show their travel papers.
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