Information for Passengers with Disabilities

 

Customers with Disabilites

ShortLine/Coach USA is committed to providing accessible transportation service to customers with special requirements and does not discriminate on the basis of disability, We welcome all customers on ShortLine/Coach USA and can provide assistance to those with walking difficulties, those who normally use wheelchairs or scooters, and customers with service animals and breathing aids, among others.

We can help whether you are traveling alone, with a personal care attendant, using mobility devices or are accompanied by a service animal.

Customers with disabilities traveling on ShortLine Chenango Valley Bus Line may be accompanied by an aid, who may travel free, with original Doctor's letter on letterhead, dated within current year verifying the need for an attendant.

Additional Information

Whenever one of our buses makes an intermediate or rest stop, a customer with a disability is permitted to leave and return to the bus in the same manner as any other customer.

If you are a disabled customer traveling on a bus without a handicap accessible restroom making an express run of three hours or more without a rest stop, and you are unable to use the inaccessible restroom, you may request an unscheduled rest stop.

ShortLine/Coach USA is obligated to provide accessible transportation service to customers with disabilities. If you believe that ShortLine/Coach USA has failed to fulfill this obligation or that you have been discriminated against on the basis of your disability, please contact Carol Canale in any of the following ways:

1. Email- Carol.Canale@coachusa.com

2. Telephone- 800-631-8405 x 2642

3. Fax - 845-610-2601

4. Mail - 66 Tetz Road, Chester, NY 10918