Baggage / Pet Policy

Up to two bags and one carry-on per person will be transported at owner's risk. Additional bags or boxes will be charged at $10.00 each. Each bicycle will be charged at $10.00 boxed, or $20.00 unboxed. Van Galder does not check luggage or provide receipts for luggage transported on the bus by the passenger. For guidance, each piece should not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds. This is consistent with many airline regulations and is approximately the size of a typical extra-large (28 inch upright) suitcase. Passengers can also take on board one (1) small carry-on bag that will fit in the overhead storage compartments or under the seat. Maximum bag sizes that are commonly used for airline carry-on, such as wheeled rectangular bags are typically too large to be taken on board the bus and will not be permitted in the passenger area. We suggest a bag with dimensions no larger than a briefcase as being about the correct size for carriage onto the bus. All luggage should be locked and we recommend that a TSA approved locking device be used. We also recommend that you label your luggage with your name, address and contact number. In the interests of safety and the prevention of injury to employees and associates, the driver may ask you for assistance in loading any oversized bags or bags over 50 pounds. Medical devices required for travel are carried in addition to the luggage limitations. Children's strollers may also be carried in addition to the luggage limitations, maximum one per passenger, provided that they are properly folded and capable of being stowed in the luggage compartment. Customers may not transport in their baggage or otherwise any items that are inherently dangerous, including any hazardous materials as that term is defined by the US Department of Transportation or weapons of any kind. Our maximum liability to you for any loss or damage to your luggage is US$250 per passenger for any such loss or damage to luggage, and Van Galder will only be responsible to reimburse passengers up to the maximum liability limit in the event of negligence on the part of Van Galder.

We are unable to carry dogs or other animals, with the exception of trained service animals that allow customers with disabilites to perform necessary activities.  Service animals must be properly harnessed and under the direct control of the customer at all times.