FAQ

We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us.



What kind of identification do I need crossing the border?
GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names Iíve seen on this website?
GENERAL: Is smoking or drinking allowed aboard your vehicles?


What kind of identification do I need crossing the border?
Answer: *Any individual without valid ID risks having the entire motorcoach upon which he/she is traveling and all its occupants denied entrance to Canada or re-entrance into the USA. *All passengers traveling to CANADA are REQUIRED to carry valid proof of citizenship consisting of a valid passport or government-issued photo ID PLUS a government-issued birth certificate with a raised seal or stamp (note: hospital-issued birth certificates are not acceptable.) *A passport will be required for all AIR and SEA travel to or from Canada, Mexico, Central and South America, the Caribbean amd Bermuda. *Adults traveling in or out of the U.S. with children under the age of 18 should be aware of the following: because of increasing incidents of child abductions in disputed custody cases and as possible victims of child pornography, Customs and Border Protection strongly recommends that unless the child is accompanied by both parents, the adult have a notarized note from the child's other parent (or, in the case of a child traveling with grandparents, uncles or aunts, sisters or brothers, or friends, a note signed by both parents) stating "I acknowledge that my wife/husband/etc. is traveling out of the country with my son/daughter. He/She/They has my permission to do so." *A valid passport is currently required for all tours of Europe. *For non-citizens, it is the passenger's responsibility prior to the trip's departure to have the proper documentation and approval permitting entry in Canada, Mexico, the Caribbean, Europe and re-entry into the USA. *Lenzner/Coach USA reserves the right to disembark any individual without valid ID at any time with no cost reimbursement. *Lenzner/Coach USA reserves the right to deny boarding to all passengers who do not have proper documentation. Improper documentation will result in loss of total purchase price of the tour.
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GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names Iíve seen on this website?
Answer: Coach USA and Coach Canada own over 25 local companies in North America that operate scheduled bus routes, motorcoach tours, charters, and city sightseeing tours. While owned by Coach USA or Coach Canada, these local companies are each independently managed and operated to meet the specific needs of their local communities. Coach USA and Coach Canada are a division of the Stagecoach Group, a Scottish-based leading global transportation company.
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GENERAL: Is smoking or drinking allowed aboard your vehicles?
Answer: For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Smoking of e-cigarettes is not permitted in our workplaces, facilities (eg bus and rail stations) or on our public transport services. Alcohol is generally not allowed, except when consumed in a responsible manner on some of our motorcoach tours. Charter groups may transport unopened alcoholic beverage containers in the luggage bays for use at their destination.
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