FAQ

We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us.



GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names Iíve seen on this website?
GENERAL: What forms of payment do you accept?
GENERAL: Is smoking or drinking allowed aboard your vehicles?
GENERAL: What is Worldpay?
SCHEDULED SERVICE: How close to schedule do the buses run?
SCHEDULED SERVICE: Where can I find information on schedules, ticket agent locations, routes, etc?
ONLINE TICKETING: What are your prices?
ONLINE TICKETING: Do I get a ticket and/or confirmation?
ONLINE TICKETING: I had problems with my payment, what should I do?
ONLINE TICKETING: What do I give the driver or ticket agent?
ONLINE TICKETING: Can I cancel and / or get a refund?


GENERAL: What is the difference between Coach USA, Coach Canada, and the other business names Iíve seen on this website?
Answer: Coach USA and Coach Canada own over 25 local companies in North America that operate scheduled bus routes, motorcoach tours, charters, and city sightseeing tours. While owned by Coach USA or Coach Canada, these local companies are each independently managed and operated to meet the specific needs of their local communities. Coach USA and Coach Canada are a division of the Stagecoach Group, a Scottish-based leading global transportation company.
Back to Top

GENERAL: What forms of payment do you accept?
Answer: We accept MasterCard, Visa, and American Express on our website. Details about acceptable forms of payment that agents or bus drivers accept vary from place to place. More information can be found linked from specific schedule data found through the Origin Ė Destination search.
Back to Top

GENERAL: Is smoking or drinking allowed aboard your vehicles?
Answer: For the health and safety of our passengers and drivers, smoking is not allowed on any of our vehicles. Smoking of e-cigarettes is not permitted in our workplaces, facilities (eg bus and rail stations) or on our public transport services. Alcohol is generally not allowed, except when consumed in a responsible manner on some of our motorcoach tours. Charter groups may transport unopened alcoholic beverage containers in the luggage bays for use at their destination.
Back to Top

GENERAL: What is Worldpay?
Answer: Worldpay is our trusted and secure online payment processor. In an age where protecting online credit card information is so critical, we have made a strategic decision to team up with Worldpay. Near the end of an online purchase from our website, your browser will be redirected to the secure Worldpay website, which will collect and process your credit card information.
Back to Top

SCHEDULED SERVICE: How close to schedule do the buses run?
Answer: We strive for on time performance and reliability while providing professional and courteous service. Occasionally there can be delays caused by traffic or weather. Please choose a bus schedule that permits ample time to for unforeseen delays.
Back to Top

SCHEDULED SERVICE: Where can I find information on schedules, ticket agent locations, routes, etc?
Answer: Use the Origin Ė Destination search box under scheduled services to verify service exists. If nothing comes up, regrettably that area isnít served, but you can look for other nearby towns among the options. Once you have pulled up your particular schedule, look for links to relevant details.
Back to Top

ONLINE TICKETING: What are your prices?
Answer: Coach USA offers great value for money. Pricing varies by service and you will be presented with the range of fares available to you during the purchase process.
Back to Top

ONLINE TICKETING: Do I get a ticket and/or confirmation?
Answer: After completing your payment you will be sent an e-mail from both Worldpay and Coach USA. These e-mails will confirm the full details of your transaction and tell you specific instructions about your ticket. You will either have to exchange your confirmation e-mail for a real ticket, or board the bus directly using the e-mail.
Back to Top

ONLINE TICKETING: I had problems with my payment, what should I do?
Answer: Please check your email address for the Worldpay confirmation email and Coach USA purchase email. If you have received both of these then your transaction was successful. If however you do not receive either of these within an hour or so of placing your transaction then please contact us (See the 'Contact Us' page for details).
Back to Top

ONLINE TICKETING: What do I give the driver or ticket agent?
Answer: You may either need to exchange your confirmation e-mail for a real ticket, or board the bus directly using the e-mail. Our policies vary between services and specific instructions will be provided in an e-mail sent to you following your transaction.
Back to Top

ONLINE TICKETING: Can I cancel and / or get a refund?
Answer: Unfortunately online purchases are generally non-transferable and non-refundable. Please contact us for more details. (See the 'Contact Us' page)
Back to Top