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Airport Transportation FAQ's

Buy Airport Tickets

What forms of payment do you accept?

We accept MasterCard, Visa, Discover, and American Express on our website.

What are your hours of operation?

Due to the COVID-19 Pandemic, We will be operating a reduced schedule until further notice. Please check back often for updates.

Is smoking or drinking allowed aboard your vehicles?

For the health and safety of our passengers and drivers, smoking, including the use of e-cigarettes is not allowed on any of our vehicles. The consumption of alcohol is also prohibited.

Does my ticket expire?

All tickets are valid for one year from the date of purchase.

Are refunds allowed?

We do not allow ticket refunds. All sales are final.

Do I get a digital or printed ticket?

If you purchase your ticket online or through our Coach USA app, you will receive a digital ticket.  We encourage you to bring your digital ticket to the stop. We can scan your smart phone or tablet at the bus, printing is no longer required.

When I buy my bus ticket online, is it a reservation?

There are no reservations. What you are buying online is an open bus ticket on any of our scheduled buses on the date(s) selected. If you are asked to provide an intended time of travel, that is for our planning purposes only. We understand that your plans may get changed due to factors outside of your control. We understand that, and will accommodate you to your destination. Here’s how it works. The online bus ticket guarantees the holder transportation to the designated destination; it does not guarantee a reservation on a specific bus. We anticipate high travel volume periods and allocate additional resources accordingly. However we cannot be responsible for factors totally beyond our control. If there is an unexpected surge in ridership and a certain bus fills up, passengers are accommodated as expeditiously as possible.

I have booked my bus ticket online but I didn’t receive my ticket in my email, what do I do?

Send us an email at questions@coachusa.com if in advance of the travel date and we will verify that the email was entered correctly, and we will resend you the ticket.

How close to schedule do the buses run?

We strive for on time performance and reliability while providing safe, professional, and courteous service. Occasionally there can be delays caused by traffic or weather. Please choose a bus schedule that permits ample time for unforeseen delays. Weather, traffic flow, and other factors may affect operating conditions. Due to these circumstances, passengers are advised to allow additional time during bad weather conditions or during highway construction periods. Schedules are subject to change without notice.

How do I determine which departure I should choose?

When booking your ticket online, you may be asked to select an anticipated time of travel. The airlines recommend that you arrive at the airport at least two (2) hours prior to any domestic departure time, three (3) hours prior to any international departure time. Arrival at Amtrak should be at least one hour prior to departure time. Allow additional time during bad weather conditions or during highway construction periods. We are not responsible for errors in schedule, damage suffered from late arrivals, failure to make connections, or situations beyond our control.

Do you run the same schedule every day—even holidays? 

Yes, we run the same schedule every day of the year—even holidays.  It is precisely on these days that we often run additional buses on the listed departures.

How early should I arrive at the bus?

Ten minutes ahead of the departure time is usually sufficient, except during peak travel times when additional time is necessary to load.

Can I use my ticket on another date or at another time if my flight is late or is canceled?

You may be prompted to select an anticipated date and time of travel when booking a bus ticket online for planning purposes. However, due to the unpredictable nature of airline and train connections, tickets may be redeemed up to 1 year from the date of purchase.

What if I lose my ticket or can't find my online bus ticket? Can the driver look up my booking?

Drivers and agents do not have the ability to look up bus ticket bookings online. The customer must keep their ticket safe and secure as replacements for lost tickets will not be issued. The customer must present their ticket to board vehicles. The ticket remains the property of the company and must be produced for inspection and, if requested to do so, be surrendered upon demand to an authorized company official. The customer will not be permitted to use Coach USA services without a valid ticket.

At what age are my children eligible for a discount?

All children, 16 years and under traveling with an adult, require a ticket for travel. Discounted child fares are available for up to three children 16 years old and under, with each adult fare purchased. If there are more than three children traveling with one adult, each child thereafter shall pay the full fare.

What is your luggage policy?

We allow up to two bags and one carry-on per adult fare. For guidance, each piece should not exceed 62 inches when adding the total exterior dimensions of the piece (length + width + height) and should not weigh more than 50 pounds.

Passengers can also take on board 1 small carry-on bag that will fit in the overhead storage compartments or under the seat. Maximum bag sizes that are commonly used for airline carry-on, such as wheeled rectangular bags are typically too large to be taken on board the bus and will not be permitted in the passenger area.

Children's seats are allowed.  Children's strollers may also be carried in addition to the luggage limitations, maximum one per passenger, provided that they are properly folded and capable of being stowed in the luggage compartment.  Medical devices required for travel are carried in addition to the luggage limitations.

Bicycles are not allowed with the exception of Wisconsin and Illinois routes.  On those routes, each bicycle will be charged at $10.00 boxed, or $20.00 unboxed. 

Are pets allowed?

No animals are allowed, including anything in a carrier or a tank, with the exception of trained service animals that allow customers with disabilities to perform necessary activities. Service animals must be properly harnessed and under the direct control of the customer at all times.  Pets are only allowed on service from Waukesha, Milwaukee, Racine or Kenosha.  On those routes, pets are accepted in a cage that will fit under a passenger seat.  A full adult fare, per cage, will be charged for cages that occupy a passenger seat.  A cage may not block the aisle.

Can you accommodate passengers with disabilities?


Coach USA is committed to providing accessible transportation service to customers with special requirements and does not discriminate on the basis of disability. We welcome all customers on Coach USA and can provide assistance to those with walking difficulties, those who normally use wheelchairs or scooters, and customers with service animals and breathing aids, among others. We can help whether you are traveling alone, with a personal care attendant, using mobility devices or are accompanied by a service animal. Customers with disabilities may be accompanied by an aid, who may travel free, with original Doctor's letter on letterhead, dated within current year verifying the need for an attendant. Coach USA is obligated to provide accessible transportation service to customers with disabilities. If you believe that Coach USA has failed to fulfill this obligation or that you have been discriminated against on the basis of your disability, please contact our customer service department in any of the following ways:

  1. Email: questions@coachusa.com
  2. Telephone: 866-912-6224
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