Rockland Important Things

Rockland Important Things

Important Things to Know

Valid Tickets
Any ticket or ticket book that is mutilated or contains an erasure and/or alteration shall be void and forfeited to the Company.

Baggage or Luggage
The Company will not check or accept responsibility for baggage under any circumstances. However, hand baggage is permitted, provided the baggage is in the custody of a passenger (placed in overhead racks), does not block the aisle, and does not occupy a seat at the exclusion of another passenger.

The amount of baggage shall be limited to the available, safe baggage capacity of the vehicle. Under loaders will not be used. No piece of baggage will be accepted that would damage the vehicle, or be hazardous to passengers. Additionally, the Company reserves the right to refuse transportation of any piece of baggage or article exceeding 30 inches in length, or 20 inches in width, or 11 inches in depth.

Flammable items or other dangerous substances and articles will not be permitted on board any bus operated by this Company.

Pets and other Animals
Dogs, cats, birds, pets or other animals will be transported as luggage, provided the presence of the animal is not objectionable to the other passengers, and the animal is adequately secured in a kennel case or container. The kennel case or container can be no larger than 30 inches in length, or 20 inches in width, or 11 inches in depth. However, properly harnessed and trained guide dogs, accompanied by a fare-paying passenger, will be transported at no additional charge.

Lost and Found Articles
All inquiries concerning lost articles or baggage must be made as promptly as possible after the loss, to the Rockland Coaches Lost and Found Department, located at 180 Old Hook Road, Westwood, New Jersey 07675. Lost articles or baggage, if recovered by the Company, will be held up to 30 days (except perishable items and substances of a dangerous nature), during which period they may recovered by the owners, upon proper identification.

Prohibited Actions And Items
Passengers are prohibited from smoking (including the use of e-cigarettes), using tobacco products of any kind, eating, drinking or the playing of any type of music.

Refusal of Transportation
The Company reserves the right to refuse transportation to any person:

  • Who is under the influence of intoxicating liquors or drugs, or who in the judgment of the Company's employees is incapable of taking care of himself (except a person in the care of an attending nurse or guardian).
  • Whose conduct is, or likely will become, objectionable to other passengers in general, or who interferes with the safe operation of the vehicle.
  • Who is not wearing footwear that protects the passenger feet against injury, which could result from stepping on an object, from stubbing his/her toes, or having his/her toes stepped on by another passenger.

This company is not responsible for delays, schedule changes, etc. The Company assumes no responsibility for claims resulting from delays, failure to make connections, schedule changes, strikes, acts of God, etc.

Non-Discrimination Policy
Rockland Coaches, Inc. is committed to ensuring that no person is excluded from, or denied the benefits of our services on the basis of race, color, or national origin as protected by Title VI of the Civil Rights Act of 1964, as amended. Any person who believes that they have, individually, or as a member of any specific class of persons, been subjected to discrimination on the basis of race, color or national origin, may file a complaint in writing to Rockland Coaches, Inc. To file a complaint, or for more information on Rockland Coaches, Inc.'s obligations under Title VI write to: 180 Old Hook Rd., Westwood, NJ 07675

REFUND POLICY
ROCKLAND COACHES INC. WILL EXCHANGE UP TO 5 UNUSED TICKETS WITHIN A SIXTY (60) DAY PERIOD, POSTMARKED ON OR BEFORE THE EXPIRATION DATE. YOU MUST SEND A SELF ADRESSED STAMPED ENVELOPE WHEN MAILING BACK TICKETS TO ROCKLAND COACHES, INC., ATTN: TICKET REFUND, 180 OLD HOOK RD. WESTWOOD, NJ 07675. NO EXCHANGES WILL BE DONE AT ANY OF THE TICKET WINDOWS AT THE PABT OR GWB OR BY ANY BUS DRIVER. REFUND POLICY FOR INDIVIDUAL TICKETS WILL REMAIN THE SAME; POSTMARKED ON OR BEFORE THE 40 DAY EXPIRATION DATE FOR A REFUND WITH A 15% SURCHARGE. Lost, destroyed, or mutilated tickets will not be redeemed in whole or in part. Requests for refund on unused tickets or ticket books with an expiration date must be made before the expiration date on the ticket.- Requests for refund on unused tickets or ticket books without an expiration date must be made within one (1) year after the date of purchase. Requests for refund will be accepted at the Company's office at 180 Old Hook Road, Westwood, New Jersey 07675. Refunds will be remitted within 30 days after the application is made.
 

Download a copy of the Title VI Complaint Form.

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