STEP 1 2 3 - Select Products Terms and Conditions:
REFUND / CANCELLATION POLICY:
Written notice of cancellation is always required
* Unless you, the passenger, provide a replacement person(s) for your seat(s). The office must be notified of the name of the replacement before the day of the tour departure.
REFUND PROTECTION PLAN:
Trip Cancellation Insurance is available through Stonebridge Casualty Insurance Company and MUST be purchased online at the time of booking. The premium of insurance is non-refundable. We strongly recommend that you purchase insurance, especially for Lenzner's longer tours. Our tour cancellation policy is outlined above.
SMOKING & ALCOHOL:
To ensure passenger comfort, we have a "NO SMOKING" policy on all of our tours, which also includes e-cigarettes. Ample comfort stops are made for smoking and restroom convenience. Feel free to request a smoking or non-smoking hotel room when making your reservations. The consumption of alcohol is not permitted on board the motorcoach for any Lenzner Tour. We reserve the right to refuse boarding under such circumstances that these policies are not followed.
Lenzner Tour & Travel reserves the right to cancel any tour that has not reached a minimum number of reservations. We also reserve the right to change tour prices and itineraries if so dictated by circumstances beyond our control. We always avoid canceling a tour if at all possible, as we understand the inconvenience to you - our valued customer.
Lenzner Tour & Travel acts only as an agent in arranging transportation, accommodations, or any optional sightseeing tours, cruises, etc., and as such are not responsible for any damages, loss, delay, injury, or accident due to weather, or any act of default of any company or person engaged in providing service included in our tours. We reserve the right to cancel any tour or make changes in any itinerary as we deem necessary. Lenzner Tours is not responsible to any person for expense, loss of time or money or other circumstance resulting from a change in itinerary or change of tour arrangements. Any person may be dismissed from any tour at any time by the Tour Director or Driver in charge should his or her conduct not be in harmony with the rest of the passengers; no further obligation will be assumed by Lenzner Tours or anyone in their employ. Rates are subject to change due to increases in hotel, airline, or escalated fuel or operation charges.
In order to meet special requirements of passengers with disabilities or special dietary requirements, Lenzner Tour and Travel requires notification at the time of reservation. The driver and tour director are not to act as a travel attendant for passengers that need special assistance. A 48-hour notice is required for wheelchair accessible vehicles.