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Washington County Commuter Express FAQs

What forms of payment do you accept?

We accept MasterCard, Visa and American Express on our website.

What are your hours of operation?

Monday through Friday 5:15AM - 7:15PM.

Is smoking and drinking allowed aboard your vehicles?

For the health and safety of our passengers and drivers, smoking, including the use of e-cigarettes, is not allowed on any of our vehicles. The consumption of alcohol is also prohibited. 

Does my ticket expire?

All tickets are valid for one year from the date of purchase.

Are refunds allowed?

We do not allow ticket refunds. All sales are final. 

Do I get a digital or printed ticket?

If you purchase a  ticket online or through our Coach USA app, you'll receive a digital ticket. We encourage you to bring your digital ticket to the stop. We can scan your smartphone or tablet at the bus, printing is no longer required.

When I buy my bus ticket online, is it a reservation?

There are no reservations. What you are buying online is an open bus ticket on any of our scheduled buses. If you are asked to provide a date/time, that is simply for our planning purposes. We understand that your plans may get changed due to factors outside of your control. We will accommodate you to your destination. Here's how it works: the online ticket guarantees the holder transportation to the designated destination; it does not guarantee a reservation on a specific bus. 

I booked my ticket online, but did not receive a ticket in my email. What do I do? 

Send us an email at wisconsincoach@coachusa.com for assistance.  If in advance of the travel date, we will verify that the email was entered correctly, and we will resend you the ticket.

How close to scheduled buses run?

We strive for on time performance and reliability while providing safe, professional and courteous service. Occasionally, there can be delays caused by traffic or weather. Please choose a bus time that allows ample time unforeseen delays. Weather, traffic flow, and other factors may affect operating conditions. Due to these circumstances, passengers are advised to to allow additional time during bad weather conditions or during highway construction periods.

Do you run the same schedule on the weekends-even holidays?

The WCCE does not operate on the weekends or holidays.

What if I lose my ticket or can't find my bus ticket online? Can the driver look up my booking?

Drivers and agents do not have the ability to look up bus bookings online.  The customer must keep their booking safe and secure as replacements for lost tickets will not be issued.  The passenger must present their ticket to board the vehicles. The ticket remains the property of the company and must be produced for inspections. If requested to do so, the ticket must be surrendered upon demand to an authorized company official. The customer will not be permitted to use Coach USA services without a valid ticket.

What's the fare to ride the WCCE?

One-way fares are $3.75 exact change. Drivers do not carry cash. You can purchase a book of tickets for $32.50 online. Refunds are not allowed. 

Discounted Cash Fare- $1.75 on mid-day Northbound Downtown Route run 13 for Senior Citizens 65+, Medicare card holders, and persons with disabilities. 

Do you have a monthly pass?

At this time, we do not offer a monthly pass. We sell 10 ride ticket books online.  We accept cash fares in exact change only.

What is the MCTS Commuter Value Certificate, and does WCCE accept it?

Yes, we accept MCTS Commuter Value Certificates. The Commuter Value Certificate enables employers to offer a no-charge or tax free transit benefit to their employees. 

Can I use my MCTS Value Pass?

We can not accept the MCTS value pass. Please contact your employer if you can receive MCTS Commuter Value Certificates, which would be accepted the the WCCE ticket outlets.

Does WCCE have wheelchair accessibility?

Yes.

To what major facilities does the WCCE go?

The WCCE travels to the Milwaukee Area Regional Medical Center, which includes Children's Hospital, Froedtert, Froedtert East and West Clinics, the Medical College and Clement Zablocki VA Medical Center.

To what schools does the WCCE go?

-Marquette University High School

-Marquette University

The WCCE does not have a route to UW Milwaukee, but riders can take the WCCE to Wisconsin Avenue and the take the Milwaukee County Transit route #30 to UWM.

What is the 'Transit Benefit Program' and how does it work?

The Transit Benefit Program is a provision of the Internal Revenue Code [26 USC 123(f)] that permits an employer to pay for an employee's cost of commuting to work in something other than a single occupancy vehicle. The program is designed to improve air quality, reduce traffic congestion. and conserve energy by encouraging employees to commute by means other than single occupancy motor vehicles. Under the program, an employer can provide up to $65 per month to those employees who commute by transit or vanpool. The employer can deduct these costs as business expenses and the employees do not report the subsidy as income for tax purposes. The subsidy is considered "qualified transportation fringe" benefit. 

What if I have additional questions?

Please feel free to contact us if you have any further questions, would like information, or have a suggestion. Please email us at wisconsincoach@coachusa.com

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