What forms of payment do you accept?
We accept MasterCard, Visa and American Express on our website and the Washington County Commuter Express Travel App.
What are your hours of operation?
Monday through Friday 5:15AM - 7:15PM.
Is smoking and drinking allowed aboard your vehicles?
For the health and safety of our passengers and drivers, smoking, including the use of e-cigarettes, is not allowed on any of our vehicles. The consumption of alcohol is also prohibited.
Does my ticket expire?
All tickets are valid for one year from the date of purchase.
Are refunds allowed?
We do not allow ticket refunds. All sales are final.
Do I get a digital or printed ticket?
If you purchase a ticket online or through the Washington County Commuter Express Travel App, you'll receive a digital ticket. We can scan your smartphone or tablet at the bus, printing is not required.
When I buy my bus ticket online, is it a reservation?
There are no reservations. What you are buying online is an open bus ticket on any of our scheduled buses. If you are asked to provide a date/time, that is simply for our planning purposes. We understand that your plans may get changed due to factors outside of your control. We will accommodate you to your destination. Here's how it works: the online ticket guarantees the holder transportation to the designated destination; it does no guarantee a reservation on a specific bus.
I booked my ticket online, but did not receive a ticket in my email. What do I do?
Send us an email at Wisconsincoach@coachusa.com in advance of the travel date, we will verify that the email was entered correctly, and we will resend you the ticket.
How close to schedule do buses run?
We strive for on time performance and reliability while providing safe, professional and courteous service. Occasionally, there can be delays caused by traffic or weather. Please choose a bus time that allows ample time for unforeseen delays. Weather, traffic flow, and other factors may affect operating conditions. Due to these circumstances, passengers are advised to allow additional time during bad weather conditions or during highway construction periods.
Do you run the same schedule on the weekends-even holidays?
The WCCE does not operate on weekends or holidays.
What if I lose my ticket or can't find my bus ticket online? Can the driver look up my booking?
Drivers and agents do not have the ability to look up bus bookings online. The customer must keep their booking safe and secure as replacements for lost tickets will not be issued. The passenger must present their ticket to board the vehicles. The ticket remains the property of the company and must be produced for inspections. If requested to do so, the ticket must be surrendered upon demand to an authorized company official. The customer will not be permitted to use Coach USA services without a valid ticket.
What's the fare to ride the WCCE?
One-way fares are $3.75 exact change. Drivers do not carry cash. You can purchase a book of tickets for $32 online. Refunds are not allowed.
Discounted Cash Fare- $1.75 on mid-day Northbound Downtown Route run 13 for Senior Citizens 65+, Medicare card holders, and persons with disabilities.
Do you have a monthly pass?
At this time, we do not offer a monthly pass. We sell 10 ride ticket books online. We accept cash fares in exact change only.
What is the MCTS Commuter Value Certificate, and does WCCE accept it?
Yes, we accept MCTS Commuter Value Certificates. The Commuter Value Certificate enables employers to offer a no-charge or tax free transit benefit to their employees. For in-depth information, please call 1-888-675-WCCE (9223)
Can I use my MCTS Value Pass?
We can't accept the MCTS value pass. Please contact your employer if you can receive MCTS Commuter Value Certificates, which would be accepted the WCCE ticket outlets.
Does WCCE have wheelchair accessibility?
Yes. Individuals can request a ride on a wheelchair accessible vehicle. You need to request the ride one day (24 hours) prior to the date needed also determine which run you will need to use. To request an accessible ride please call 1-888-675-WCCE (9223).
To what major facilities does the WCCE go?
The WCCE travels to the Milwaukee Area Regional Medical Center, which includes Children's Hospital, Froedtert, Froedtert East and West Clinics, the Medical College and Celement Zablocki VA Medical Center.
To what schools does the WCCE go?
-Marquette University High School
The WCCE does not have a route to UW Milwaukee, but riders can take the WCCE to Wisconsin Avenue and the take the Milwaukee County Transit route #30 to UWM.
What is the 'Transit Benefit Program' and how does it work?
The Transit Benefit Program is a provision of the Internal Revenue Code [26 USC 123(f)] that permits an employer to pay for an employee's cost of commuting to work in something other than a single occupancy vehicle. The program is designed to improve air quality, reduce traffic congestion, and conserve energy by encouraging employees to commute by means other than single occupancy motor vehicles. Under the program, an employer can provide up to $65 per month to those employees who commute by transit or vanpool. The employer can deduct these costs as business expenses and the employees do not report the subsidy as income for tax purposes. The subsidy is considered "qualified transportation fringe" benefit.
Are face masks required on the bus?
Yes, facial coverings are required by federal law while in a bus station or terminal, while waiting in line, during the boarding process, when on board the bus, and when getting off the bus. Refusing to wear a mask is a violation of federal law; passengers who refuse to comply may be subject to penalties under federal law. Exceptions will be made for customers with medical conditions, have trouble breathing or for children less than 2 years old.
What if I have additional questions?
Please feel free to contact us if you have any further questions, would like information, or have a suggestion. Please call 1-888-675-WCCE (9223).